SigmaTec’s Enterprise Applications are designed to operate in the regulatory environment of Pakistan and are adaptable to most business processes of the local industry. However, where clients require, SigmaTec offers customization, extension and modification services to meet their business needs. Our expert business analysts analyze the specific requirements and recommend possible solutions appropriate for the business. SigmaTec's customization services ensure high value to the customer’s investment, reducing gaps between client’s business requirements and the solution offering.

SigmaTec is committed to ensure that our customers get full advantage from our business solutions. In order to support our customers, we provide maintenance and after sales services essential to keep the solutions updated for them. These services range from product updates, fixes, software/network issues, annual maintenance and technical support.

New Reports and Re-installations
Our maintenance service structure offers free services for development of new reports, minor customizations and reinstallation for the first three months.

Annual Maintenance and Discounts
We also provide an annual maintenance option to our clients through which they can obtain essential services that protect their initial investment in our solutions. Customers who have already implemented SigmaTec's software can sign-up for the annual maintenance plan and receive discounts upon acquiring new version of our solutions.

Updates for your software
SigmaTec keeps its clients updated with all the major releases, minor updates, and service packs for the product to guarantee an efficient solution.

Ongoing Collaboration and Communication
Our team of technical experts and business analysts communicate with the clients on a regular basis to keep a record of product related issues and new client requirements. This collaboration allows the team to identify ways to solve technical and product related issues.

VPN
SigmaTec helps clients to obtain inter-connectivity and establish VPN across locations.

Online Suggestions
We provide our clients with an online suggestion form so that they can give us their constant feedback. This interaction leads to new features as well as product improvement and enhancement.

At SigmaTec we understand that a successful business solution is about effective implementation which leads to quicker realization of a higher ROI. We therefore follow a comprehensive implementation methodology to ensure that our clients are able to successfully run our solutions. Our experienced development and IT engineers ensure a smooth transition of the deployment process so that our clients get the most value from our solutions. Our implementation process leads our team and clients through four stages.

• Gap analysis
• Interview session of team with clients
• Proposed modifications & customizations
• Finalized requirement analysis system design by the team- SRS
• Discussion with clients about the design
• Client approval of System Requirement Specifications (SRS)


• Development
• System Requirement Specifications (SRS) transferred to the development team
• Starting development


• QA
• Conformance of requirements with the system design


• Deployment
• Implementation at client site
• User training
• User acceptance
• Coordinating business process mapping issues
• Data entry

SigmaTec offers training services that meet the educational needs of our clients. These services ensure the successful adoption of our business solutions by providing access to advanced learning tools as well as on-site training. Our training team recognizes the significant role that proper implementation, training and support can play during the long-term success of an organization. The training package offered by SigmaTec is specially designed to get our clients started with our business solutions.

The training program includes webinar sessions, customized onsite training and group seminars. These sessions include self-study materials so that clients can have hands-on information for their queries.

Our technical specialists provide efficient and personalized customer support to help our clients obtain the maximum benefit from their investment. Our technical support team provides both online as well as onsite support with the aim to resolve issues as quickly as possible.

With every solution we provide complete manuals addressing usage properties, FAQs and troubleshooting tips to make our client's life easier.